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Credits and reveals
What is a credit and how does it work?
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A credit is the unit of currency on FirstMark Data. Each time you reveal an email address or phone number, one credit is deducted from your monthly balance. Revealing both email and phone for the same contact costs 2 credits. Credits are allocated at the start of each billing period based on your plan. Free trial users receive 300 credits for 30 days. Paid plans receive their credit allocation monthly.
Do unused credits roll over to the next month?
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No. Credits do not roll over. Any unused credits at the end of your billing period are reset when your new allocation is granted. This applies to all plans including free trial, Operator, Starter, and Agency.
Why was I not charged a credit when I revealed an email?
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If an email verification fails completely, no credit is deducted. This protects you from spending credits on contacts that cannot be verified. If the email is revealed successfully but returns a catch-all or invalid status, the credit is still deducted because the reveal was completed successfully.
Data and freshness
Where does the data come from?
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FirstMark Data processes public business registration records from businesses that chose to make their contact information publicly available when registering online. We only surface contacts from businesses that opted into public disclosure. Privacy-protected registrations are filtered out at the point of ingestion and never reach the platform. We do not scrape websites, purchase data from brokers, or process any information that was not voluntarily made public by the business owner.
Why can I only see businesses from 15 to 30 days ago on the free trial?
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The free trial gives access to businesses that launched 15 to 30 days ago. Paid plans unlock the full 0 to 30 day window including businesses that launched in the last 24 hours. The first-mover advantage is strongest in the first 7 days after a business launches, which is why paid plans are built around that window. See paid plan options.
Why do contacts disappear after 30 days?
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All contact records are automatically removed 30 days after the business launch date. This is by design. FirstMark Data is a time-gated intelligence platform, not a permanent contact database. Keeping only fresh data ensures the contacts you see are still in their early launch window and are more likely to be receptive to outreach. Any contacts you have already revealed are saved to your reveal history permanently.
Can I request removal of my business from the platform?
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Yes. If your business appears on FirstMark Data and you would like it removed, email us at info@firstmarkdata.com with your business name and domain. We will remove the record within 7 days. Note that all records are automatically removed after 30 days regardless.
Plans and billing
Does my plan auto-renew?
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No. FirstMark Data does not automatically charge or renew your plan. When your plan expires you will need to resubscribe manually to continue with paid access. You will receive email reminders 5 days, 2 days, and 1 day before your plan expires so you have time to decide.
What happens when my free trial expires?
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When your 30-day free trial expires your account is deactivated and you will no longer have access to the platform. To continue using FirstMark Data you will need to upgrade to a paid plan. Your reveal history is saved and will be accessible again once you upgrade. View paid plans.
How do I upgrade from the free trial to a paid plan?
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Go to your dashboard, click Billing in the left sidebar, and select the plan you want to upgrade to. Payment is processed via Razorpay for INR billing. Founder pricing at 40% off is available for the first 150 paid users. Once payment is confirmed your plan activates immediately and your credit balance is updated.
What is founder pricing?
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Founder pricing gives the first 150 paid users 40% off their chosen plan, locked in for life. As long as you remain a paying customer you will never pay the full rate. Founder pricing is applied automatically at checkout while spots are still available. Once all 150 spots are taken, new users pay the standard rate.
Can I get a refund?
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All purchases are final. We offer a 30-day free trial so you can evaluate the platform before paying. If you have an issue with your purchase, email us at info@firstmarkdata.com and we will review your case. See our Refund Policy for full details.
Platform features
Why did I not receive my confirmation email?
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Confirmation emails occasionally land in spam, particularly for business email addresses with strict filtering. Check your spam folder first. If the email is not there after a few minutes, email us at info@firstmarkdata.com with your email address and we will manually confirm your account.
How do daily email alerts work?
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Daily alerts deliver a curated list of new businesses matching your saved filters to your inbox every morning. You set up your filters once inside the platform and alerts run automatically. Daily alerts are available on paid plans only. Free trial users can browse the dashboard manually but do not receive daily email digests.
How do I export contacts to CSV?
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Go to your dashboard and select the contacts you want to export using the checkboxes in the contacts table. Click the Export CSV button above the table. Only revealed contacts can be exported. CSV export is available on paid plans only.
What countries does FirstMark Data cover?
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FirstMark Data covers new business registrations globally including the US, UK, India, Canada, Australia, Germany, France, UAE, Nigeria, and many other countries. You can filter by country in the dashboard to focus on specific markets. Coverage varies by country depending on public disclosure rates for business registrations.
What does the email verification status mean?
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After revealing an email you can click Verify to check its deliverability. Valid means the email address exists and is likely to be delivered. Invalid means the address does not exist or will bounce. Catch-all means the domain accepts all emails regardless of whether the specific address exists, so delivery is uncertain. Valid and catch-all emails are both worth reaching out to. Invalid emails should be skipped.
Still need help?
We read and reply to every email within 24 hours. No bots, no ticket queues.
Email us at info@firstmarkdata.com