Refund Policy

Last updated: June 12, 2026

1. Overview

This Refund Policy governs all payments made to GROWQUIKR ONLINE SERVICES LLP for FirstMark Data plans and credit purchases. By purchasing any plan or credit pack, you acknowledge that you have read, understood, and agreed to the terms set forth in this policy.

FirstMark Data operates on a non-recurring, purchase-based model. Users purchase credit plans manually each month - there are no automatic recurring charges. Each purchase is a one-time transaction for the credits and data access associated with that plan.

2. Free Plan

FirstMark Data offers a Free plan with 300 credits per month at no charge. The Free plan provides access to:

• 300 reveal credits per month (email and phone reveals)
• Business contacts registered 15-30 days ago (not the most recent 15 days)
• All filters including country, contact type, and date range
• Email verification
• Reveal history

The Free plan is designed to allow you to thoroughly evaluate the quality of our data, the functionality of our platform, and the suitability of FirstMark Data for your business needs before making any financial commitment. We strongly recommend using the Free plan to assess the Service before upgrading.

3. No Refund Policy

All purchases made on FirstMark Data - including plan upgrades and credit pack purchases - are final and non-refundable. This applies to:

• All paid plan purchases (Operator, Starter, Agency)
• Founder pricing plan purchases
• Any future add-on credit packs

Our no-refund policy is based on the following reasons:

• Credits are made available immediately upon purchase and can be used instantly
• We provide a comprehensive Free plan that gives every user sufficient opportunity to evaluate the Service before paying
• Our business data pipeline incurs real infrastructure costs at the time of plan activation
• The 30-day data window means data has a limited shelf life - once accessed, its value cannot be returned

4. Exceptions

While our general policy is no refunds, GROWQUIKR ONLINE SERVICES LLP may, at its sole discretion, consider the following exceptional circumstances:

4.1 Duplicate or Erroneous Charges

If you have been charged more than once for the same purchase, or charged an incorrect amount due to a technical error on our part, please contact us within fourteen (14) days of the charge at legal@firstmarkdata.com. We will investigate and, if confirmed, issue a full refund for the duplicate or erroneous charge.

4.2 Extended Service Outages

If the Service experiences a significant outage exceeding seventy-two (72) consecutive hours that is directly attributable to FirstMark Data (not third-party failures or scheduled maintenance), you may request a prorated account credit for the affected period. Credit adjustments, not cash refunds, will be issued in such cases.

4.3 Unauthorized Charges

If you believe your account has been compromised and unauthorized purchases have been made, please contact us immediately at legal@firstmarkdata.com. We will investigate and, if confirmed, issue a full refund for unauthorized transactions. You will also be required to secure your account.

5. How Credits Work

5.1 Credit Costs

• Email reveal: 1 credit
• Phone reveal: 1 credit
• Email verification: 1 credit (refunded if result is "unknown")

5.2 Credit Expiration

Credits are valid for the calendar month in which they are purchased. Unused credits do not roll over to the next month and will expire at the end of the billing period. It is your responsibility to manage your credit usage within the purchase period.

5.3 Data Window

Paid plans provide access to business contacts registered within the last 30 days. All data is automatically purged after 30 days. The Free plan provides access to contacts registered 15-30 days ago only.

6. Chargebacks and Payment Disputes

If you have a billing concern, we strongly encourage you to contact our support team at legal@firstmarkdata.com before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving legitimate billing issues promptly.

Filing a chargeback without first attempting to resolve the issue with FirstMark Data may result in suspension of your account pending investigation. FirstMark Data reserves the right to dispute unwarranted chargebacks and provide relevant transaction records to the payment processor.

7. Refund Request Process

For any billing inquiries or requests falling under the exceptions in Section 4, please contact us at:

GROWQUIKR ONLINE SERVICES LLP
Email: legal@firstmarkdata.com
North Bagetar, Haflong, Assam 788819, India

Please include your full name, account email, description of the issue, date and amount of the charge, and any supporting documentation. We will acknowledge your request within two (2) business days and aim to resolve all inquiries within seven (7) business days.

8. Changes to This Policy

GROWQUIKR ONLINE SERVICES LLP reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting on the website. Your continued use of the Service constitutes acceptance of the updated policy.